Contact Us
Contact Us
We're here to help! Our friendly support team typically responds within 24 hours.
⏰
Response Time
We aim to respond within
24 Hours🌍
Location
Based in Europe, shipping worldwide
Netherlands, EUFrequently Asked Questions
📦 Where is my order?
Check your email for tracking information. If you haven't received it within 3 days of ordering, contact us with your order number.
🔄 How do I return an item?
Email us at support@pawflow.pet with your order number and reason for return. We offer a 30-day money-back guarantee!
🚚 How long does shipping take?
Standard delivery takes 5-12 business days to the US and EU. See our Shipping Policy for full details.
💳 Is my payment secure?
Yes! We use Shopify's secure checkout with SSL encryption. We never store your credit card information.
🐾 We Love Hearing From Pet Parents!
Have a question, suggestion, or just want to share a photo of your furry friend? We'd love to hear from you!
Send Us a Message